Virgin B/B

[Ratae]

So yesterday, when I got up and came downstairs, my b/b was working fine. Then at about lunchtime, it went kaput!

Naturally, the first thing that I did was to run the 'troubleshooter' from the taskbar icon. "Unable to conect to the 'DNS' server" was the message.

So, I got Virgin b/b customer services on the dog.

I went through the silly menu until an Indian fella answered, fortunately he spoke good English. He got me to switch off my router while he tried a remote reset. He then asked me to switch the router back on and check the middle (connected) light, wanting to know if it was now solid green, it wasn't, it was still flashing.

Hmmm, "I think you'll be needing a visit from one of our engineers Mr.Rats" sez he.

So he checks the work log and schedules a visit to me on Saturday (2moz) twixt 8am & 12am. He asks me that should the problem resolve itself before the visit, would I please let them know. I said I would!

About ten mins later I get a txt message..

"Hi,this is Virgin Media. We've cancelled your service visit because we've found a network problem in your area.
We'll confirm once this is resolved"

So when I got up this morning, still no internet, but sometime twixt then and when I arrived back home from town, it was fixed.

A short time ago I got another txt message.....

"Hi, this is Virgin media, we've fixed the network problem and everything should be working fine now.
If you're still having the same trouble, please txt HELP"

Anyway, occasionally the service that you expect, is the service that you get, this was one of those times.

Well done Virgin media!

[duyuthinkysaurus]

I have had similar levels of good service from BT on several occasions.
The last one was about a year ago when a lightning strike took out around 2 thousand first in line boxes in Cornwall, ours being one of them, but as the net was fibre optic it was not affected. I contacted the helpline online and within days the box was relaced.