Hi All drinkers NB Iceland is chilly & pricey so take a 1 L bottle of Scotch or ? Zips are mission critical on bags & clothes so take say 10M roll of cling film to make an instant repair...take some Icelandic Krona say £100 change at ? Post Office or a Bank NOT the Airport where the cashiers have the grace to wear face masks as they rob u...Have a good trip but read below...
Grayline coach northern lights tour PM 7/12/2014 Passengers left in an unheated coach #5Sirs
I wish to report to all concerned Authorities the subject life threatening situation for my wife and I - both elderly disabled pensioners ,we have pacemakers and mobility disability.
From memory our party of 3 UK Citizens mojo41 77 Mrs Mo 77 and Centre Son on mo were collected by mini bus from the Hotel Fron say 1930 and then boarded a Grayline large coach ? from memory # 5 at the main bus station - the windows were not clean.
The coach left the Bus Station for the un lit outskirts of Reykjavik with the lady guide explaining the science of the northern lights NL and Icelandic culture. The coach stopped several times when passengers left the unlit unheated with an open rear door coach to view NL sightings. On the last occasion the NL display was simply outstanding - my wife was too cold and tired to leave the coach and when I returned she was huddled and shivering in spite of adequate thermal underwear.
I found the Guide and demanded the coach was immediately heated - and the Guide left to find the Driver who on his return from the Lit shelter 70 M away started the engine and heating - he then took the trouble to inform me
It isnt cold I did not reply as he would not understand my slang English.
From a conversation I was told the Outside Air Temperature OAT was -13C wind-chill factor unknown. On my leaving the Coach the guide said It wont happen again - I hope so for the future health and safety of Grayline passengers on NL tours.
On return to the Bus Station were we taken back to our Hotel in the large coach which could not drop us off at the Hotel Fron - so we had to walk - with great care along the slippery icy pavements to our Hotel - fortunately my Son knew the way and we arrived safely at the Hotel Fron.
I wish and require that adequate Policy and Procedures are quickly implemented for the thermal safety of all passengers on say Icelandic Coach tours.
Perhaps the above was an isolated occurrence due to poor staff with no training in hyperthermia - and passenger safety and comfort.
Our Icelandic Tour to the geysers on Wednesday the 9/12/2014 PM with Reykjavik Excursions
Sadly our extraordinary NL tour was spoilt by the lack of customer care by Driver and Guide - who was unaware of the thermal situation for her passengers and the middle aged Grayline Airport driver 0830 dep Bus Station 11/12/2014 who seemed more concerned with his Bluetooth amusing conversation than the packed snow road ahead.
Wrap up points and links for readers..- An idea for no show NL tours would be stage a suitable pyrotechnic / musical outdoor display WITH sheltered viewing for visitors Aurora Borealis NTSC 72 minswww.aurorexperience.com - see DVD plus 16 page booklet and for pyrotechnic public display
www.angelfire-pyrotechnics.com/pages.php/fireworks-displays/public-firework-displays/Public Firework Displays. From Traditional November 5th Bonfire Night celebrations, to Christmas and New Year's Eve celebrations. Whatever your dream and ...
Public Displays - Angelfire Pyrotechnics
www.angelfire-pyrotechnics.com/.../fireworks-displays/public-firework-...
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Angelfire Pyrotechnics: Your leading UK Fireworks, Lasers & Pyrotechnics DisplayCompany for all public events & occasions! Contact Us today.
HSE Explosives - Organising firework displays
www.hse.gov.uk › Guidance › Industries › Explosives › Fireworks
Our RE Geyser tour was booked at the Tripiceland office near the hotel fron tel 354 4338747
www.trip.is the Manager noted my comments about the grayline NL
tour
www.re.is/day-tours/?gclid=CMuY8ufIv8ICFQiWtAodS1kA0wwww.re.is/day-tours/gullfoss-geysir-thingvellir-afternoon-tourgrayline NL mystery tour
grayline.is/tours/reykjavk/northern-lights-mystery-tour-8706_30Keflavik international airport - disabled assistance most helpful
www.kefairport.is/English/Hotel Fron - Highly recommend to any traveller has a warm atmosphere, very good food and comfortable bed with helpful Staff.
www.booking.com/searchresults.en-gb.html?aid=311076;label=hotel-98669-is-MQsHWEeUB0u3cg5qkgjx3wS11113102620%3Apl%3Ata%3Ap1%3Ap2%3Aawww.fleetwaytravel.com/cheap_holidays/iceland/Fleetway Travel UK Agents
Sadly the start of our visit was spoilt by incorrectly being left at the wrong hotel Koeffek with all our luggage crossing rutted icy pavements on arrival 7/11/2014 say 1230 - later taken to Hotel Fron - this was grayline in action - from start to finish with dirty coaches who blamed Fleetway for lack of organisation.
grayline.is/Contact Gray Line Iceland
Sales Office / Bus terminal
Hafnarstræti 20
104 Reykjavik
Tel.: +354 540 1313
Fax: +354 540 1310
iceland@grayline.is
Iceland Tourist Board (ITB)
www.ferdamalastofa.is/en/The Director ITB
Sir
In conclusion Iceland and its visitors deserve much better service from all concerned at Director level above - who I hope will quickly react to the points of major impact on health and safety of Icelandic visitors
Best Wishes and Regards
Mr & Mrs mo1941